Return/Exchange Policy

If a return or exchange is necessary, please contact a Rainbo Sports Representative as soon as you receive the goods. Returns and Exchanges must occur within 30 days of the purchase date.

Rainbo Sports will NOT accept for return any item that:

*Any product or item returned 30 days after being shipped

*Has been worn, damaged or soiled

*Has been subjected to smells (EX: Animals, Smoke, Body Odor, Exhaust)

*Not in original packaging

*Custom Orders

Any product or item returned 30 Days after being shipped or that has been damaged, soiled, worn, or not in original packaging will be discarded and will not be returned to you regardless. To enable you to return or exchange any item it must be in the exact same condition as we shipped it to you. We will not be not be responsible for any shipping charges incurred by the purchaser when returning items for any reason.

*Some models and sizes not normally stocked at Rainbo may be subject to a 15% restocking fee or may be non-returnable. You will be notified before your order is shipped if this applies to your order.

*On orders with Free Shipping, if orders are returned, the refund will be less the cost of the original shipping. Exchanges will be charged shipping.

Custom Orders are Final Sales. We will not accept returns for any reason. In situations of defects or flaws Rainbo Sports will fix or replace the custom item. “Custom” constitutes orders made especially for you which includes but not limited to size, color. You will be notified if this applies to your order.

We are not responsible for skates being the wrong size or inappropriate for the skater’s level if ordered online, and skates will incur a 15% restocking fee. Rainbo Sports is not responsible for return shipping, or re-shipping for an order that was placed incorrectly by the customer.

Please check our fitting page before you order. If you have any questions about the size you are looking for please contact us at customersupport@shoprainbo.com, or call us at 224-235-4764. We are happy to discuss sizing with you.

Items for exchange will be processed after the original item has been returned.

Send your items for return to:

Rainbo Sports
2665 Shermer Rd
Northbrook, IL 60062
Attention: Returns