Information We Collect
We request information from you (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order over the phone or on our Web site
- Make a purchase at our Retail Store
- Return an item or make an exchange
- Receive a gift package
- Create an account at rainbosports.com
- Sign up for or email list or Club Rainbo
- Enter a contest or sweepstakes
Using Information We Collect
At Rainbo Sports, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you information or promotional offers we believe will be of interest to you
- Identify your product and service preferences
- Customize our communications to you
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Rainbo Sports.
We DO NOT sell our customer list to outside parties for marketing purposes or provide private customer information to any other organization unless the customer has asked us to do so.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at shoprainbo.com, you will receive an email confirmation and, in most cases, an email with package tracking information. You may also, on occasion, receive a customer satisfaction survey by email, so that we can make sure we are doing a good job serving your needs.
On occasion, you may also receive promotional emails from us.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.